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trevord
Joined: 10 Jul 2018
Posts: 36
Location: Auckland
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 Posted: Wed Jul 17, 2024 11:43 am Post subject: Europa support |
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Hello all,
My own experience was with ordering a speed kit 10 November 2021 which was ready on 18th December 2021 and shipped shortly afterwards.
This was just before Karen Pool left the company after working there for 17 years.
Swift seem to make their money doing other things and the Europa aircraft is very much a side-line these days operated by staff part-time only on some days of the week.
I am wondering if these is the appetite for any younger members of the Europa Club to "take it off their hands" and operate a spares and replacement parts operation at least ?
It may be of interest to swift themselves as this lack of focus has not gone unnoticed ?
Just a thought
Regards
Trevor
New Zealand
On 18/07/24, 2:25 AM, "Jerry Rehn" <owner-europa-list-server(at)matronics.com on behalf of rehn(at)rockisland.com> wrote:
I have had the same unfortunate experience with Europa.
In late January I placed my order for trigear kit and was assured that 90 days would be a reasonable time for them to get everything together. They insisted on full payment upfront as it was a special order, as time slipped apologies and then excuses and now no response to inquiries!
It’s now approaching 6 months and many inquiries are unanswered.
Very disappointing.
Sent from my iPad
> On Jul 15, 2024, at 4:11 AM, SPURPURA <SPURPURA(at)aol.com> wrote:
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> Unfortunately I can’t make it but a good topic would be, Is the Europa company still viable. They are asking for payment in full with a promised delivery date. Enquires on overdue our orders we’re apologies for delays at first, then production delays and now are not being answered at all.
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> --------
> N951EU - Tri-gear & 912ULS, N77EU- Mono & 914
> I'D RATHER HAVE A BOTTLE IN FRONT OF ME THAN A FRONTAL LABOTAMY.
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> Read this topic online here:
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> http://forums.matronics.com/viewtopic.php?p=513690#513690
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| | - The Matronics Europa-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
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_________________
Trevor |
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barp99(at)gmail.com
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| Posted: Wed Jul 17, 2024 2:26 pm Post subject: Europa support |
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From my ordering experience with Rebecca at Europa, I had ordered
brakes, cockpit widening and autopilot bits back in Aug 2020, admittedly
during covid, parts finally arrived in Aug 2022. Two years. Ordered an
engine mount with Tom Hesp earlier this year, took about a month to
dispatch, very happy with this. Other small orders took between 2 & 4
months. Europa's spare parts sideline is certainly not their main focus.
All I was able to do was follow up consistently with Europa every 2
weeks to inquire on the order progress.
Cheers
Brian Phillips
Australia
| | - The Matronics Europa-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?Europa-List |
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